Upload the recorded statement or claims call to TranscriptX, or press Record while you take the interview. You get an editable transcript with timestamps in seconds. Check every date, amount, name and policy number against the audio, then copy the text or download it as DOCX, PDF or TXT for the claim file.
Insurance transcription turns spoken insurance content into written text: recorded statements, first notice of loss calls, witness interviews, customer voicemails, calls with doctors or appraisers, and claim review meetings. Adjusters, investigators, agents and lawyers read it, search it and quote it from the claim or policy file.
Typing up one hour of audio by hand takes about four hours. TranscriptX turns the recording into text in seconds and keeps a timestamp on each paragraph, so you spend your time checking the facts that decide the claim instead of typing.
Upload the audio or video file from your device, Google Drive, Dropbox or OneDrive, such as a call exported from your phone system or a video call recording. Taking the statement in person? Press Record.
TranscriptX detects the language and writes out the recording as punctuated paragraphs, each with a timestamp.
Play the recording beside the text, correct dates, amounts, names and policy numbers with Edit, and note open questions in the Notes tab.
Copy the transcript into a claim note or email, or download it as DOCX, PDF or TXT for the claim file.
There is nothing to install. Open this page in your browser on a computer or phone, add the recording, and the transcript appears on the same page.
Most claims audio arrives as a file: a recorded statement from your call recorder or claims platform, a voicemail from a customer, or a Zoom, Teams or Meet recording of an interview. Both audio and video files work. Use the original file rather than a re-recording, because a clear line gives a cleaner transcript.
You can try insurance claims transcription free, without an account. If you transcribe statements every day, see the <a href="/pricing/">Pro plan</a>.
Any recording that belongs in a claim or policy file:
Statements from the insured, claimants and witnesses, taken by phone or in person, in the person's own words.
The call where the loss was reported: when it happened, where, and what the customer said first.
Reports, updates and complaints left by phone. For short messages, <a href="/voicemail-to-text/">Voicemail to Text</a> is the quickest route.
Interviews on disputed or suspicious claims, ready to compare one account with another line by line.
Calls with doctors, engineers, contractors and appraisers about injuries, damage and repair costs.
Applicant interviews and agent or broker calls about coverage, renewals and policy changes.
Team meetings, file reviews and call reviews for quality and training.
In a claim, one wrong detail changes the outcome. Speech recognition handles everyday speech well; check the parts that sound alike or change the meaning:
"Third" and "thirteenth", "five" and "nine" are easy to mishear on a phone line. A loss on March 3 is not March 13.
"Fifteen" and "fifty", "hundred" and "thousand": $1,500 is not $5,000. Check them against estimates and invoices in the file.
Long strings of letters and digits are often said quickly. One transposed digit points to the wrong record.
Surnames, street names, medical terms and left versus right deserve a second listen.
"I wasn't on the phone" and "I was on the phone" differ by one quiet word. Confirm every "not", "never" and "didn't".
A recorded statement has at least two voices, and many claims calls have three or more: the adjuster, the insured, a claimant, a witness, an interpreter or a lawyer. On the Pro plan, TranscriptX labels speakers automatically, so the adjuster's questions stay apart from the answers.
Rename each label to "Adjuster", "Claimant" or the person's name during your review. On the Free plan, you get timestamped paragraphs without speaker names, which works well for a voicemail or a single speaker.
When a claim is disputed, the transcript of an earlier statement can matter a lot. Defense counsel, paralegals and in-house lawyers use an AI transcript to review recorded statements before an examination under oath or a deposition, find the exact moment something was said, and compare witness accounts.
When the transcript itself will be evidence, such as an examination under oath, a deposition or a hearing, it is usually taken by a court reporter or a legal transcription service that can certify it. Use TranscriptX for drafts, preparation and search, and ask the attorney handling the case which kind of transcript is required.
Each option fits a different need. Pick by what the transcript is for:
Seconds to minutes, free to try. A solid draft on clear audio that you check before you rely on it. Best for recorded statements, claims calls, voicemails and internal reviews.
Costs nothing but time: about four hours per hour of audio. Practical only for very short calls.
Paid per audio minute and slower, but checked by a person. Some offer verified or certified transcripts for litigation, sworn records or very poor audio.
Anyone who works with what was said on a call or in an interview:
Turn recorded statements into text for the claim file and quote the claimant exactly in a report.
Compare statements from the insured, claimants and witnesses, and find where the accounts differ.
Keep a written record of client calls about coverage, claims and changes to a policy.
Review earlier statements quickly before an examination under oath, a deposition or a settlement talk.
Document applicant interviews and turn claim reviews and call reviews into notes.
Claims recordings often hold personal, financial or medical details. Check your company's policy on which tools may handle them, and confirm consent to record at the start of every statement, in line with the rules where you and the other person are.
Uploaded files are deleted automatically, and your recordings and transcripts are not used to train AI models. You can delete a single transcript, or all your data, at any time from your account. See the <a href="/privacy-policy/">Privacy Policy</a> for details.
A recorded interview, usually by phone, in which an adjuster asks the insured, a claimant or a witness to describe what happened. The recording and its transcript go into the claim file.
You can try TranscriptX free, without an account. Speaker labels and noise reduction are on the Pro plan.
Clear recordings come back as a solid draft. Always check dates, amounts, names and policy numbers against the audio before a claim decision.
A few minutes of audio comes back in seconds, and a long statement takes a little longer. Plan extra time to check the key facts.
Yes. Use Edit to correct any word, date, amount or name, playing the recording beside the text as you go.
Yes. Upload the recording file afterwards. TranscriptX doesn't join calls itself.
Use it for drafts, preparation and searching the recording. When a certified transcript is required, use a court reporter or legal transcription service and follow your company's rules.
Upload the recorded statement, claims call or interview, and get text for the claim file, with a timestamp on every paragraph to check each date, amount and name against the audio.
For interviews outside claims work, use <a href="/interview-transcription/">Interview Transcription</a>; for voicemails, use <a href="/voicemail-to-text/">Voicemail to Text</a>; for any other recording, use <a href="/audio-to-text/">Audio to Text</a>. Free to try, no account needed.
Transcribe Recording